Refund Policy

Effective Date: 2025-05-28

At videos.igbopeople.org, we are committed to delivering meaningful content and an engaging platform experience centered around Igbo culture, news, and community stories. This Refund Policy outlines the circumstances under which refunds may or may not be issued.

1. Digital Content and Subscriptions

All purchases made for digital products or content (such as video rentals, digital downloads, or subscription memberships) are non-refundable, except in the following cases:

  • The content was inaccessible or corrupted due to a verified platform error.

  • A duplicate purchase was made in error within 24 hours of the initial transaction.

To be eligible for a refund under these conditions, you must notify us within 7 days of the transaction date.

2. Donation Refunds

If you made a donation or voluntary contribution and believe it was made in error, we offer a grace period of 5 days to request a refund, provided the funds have not already been used for project development or disbursed to creators.

3. Merchandise (If Applicable)

If we offer physical merchandise (e.g., branded apparel or books), refunds may be granted for:

  • Items damaged upon arrival

  • Incorrect items shipped

Refund requests must be submitted within 14 days of receipt. Items must be returned in unused condition. Shipping costs are non-refundable.

4. How to Request a Refund

To request a refund, please contact us at:

? support@igbopeople.org
Subject Line: Refund Request – [Your Username / Order ID]

Please include:

  • Your full name

  • Username or email used on the platform

  • Order ID or transaction reference

  • A brief explanation of the issue

We will respond to refund inquiries within 3–5 business days.

5. Non-Refundable Situations

Refunds will not be granted for:

  • Change of mind after purchasing or subscribing

  • Content already viewed or downloaded

  • Violations of our [Terms of Use] that resulted in account suspension

6. Chargebacks

Unauthorized chargebacks may result in:

  • Immediate account suspension

  • Reporting to relevant payment processors

  • Legal pursuit in cases of fraud

If you encounter a payment issue, please contact us before taking any action with your bank.

7. Policy Changes

We reserve the right to modify or update this Refund Policy at any time. Updated policies will be posted on this page.

Thank you for supporting videos.igbopeople.org.
Your trust allows us to preserve, share, and celebrate the Igbo story with the world.